Refund Policy

Effective date: January 1, 2026

1. General provisions

We strive for a high quality of service and are ready to consider each request individually.

2. Cancellation of the order

You can cancel an order for free at any time before it is delivered.

To cancel, please contact us:

3. Return of good quality goods

In accordance with the legislation of the Russian Federation, food products of proper quality are not subject to return and exchange (Decree of the Government of the Russian Federation No. 2463).

4. Return of goods of inadequate quality

If the product is of inadequate quality, you have the right to:

  • Product replacement
  • Full refund of funds
  • Partial compensation

Terms of return:

  • The request must be submitted within 24 hours of receipt.
  • It is necessary to provide a photo of the product
  • The product must be saved until the issue is resolved.

5. Refund procedure

If the refund is approved, the funds will be refunded.:

  • When paying in cash — in cash to the courier or to a bank card
  • When paying by card — to the same card within 5-10 business days

6. Shipping claims

Claims for delivery (damaged packaging, incomplete packaging) are accepted immediately upon receipt of the order.

When a problem is detected:

  • Do not sign the receipt documents without a damage note.
  • Take a picture of the damage
  • Contact us within 1 hour

7. How to apply for a refund

  1. Contact us in any convenient way.
  2. Specify the order number and describe the problem.
  3. Attach photos (if necessary)
  4. Wait for a response within 24 hours.

8. Exceptions

A refund is not possible if:

  • The product was damaged due to the fault of the buyer
  • Storage conditions are violated after receipt
  • The deadline for filing a claim has expired

9. Return contacts

Email: returns@ecoland.market
Phone: [specify phone number]
Opening hours: 9:00 — 21:00 daily